All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
- We accept returns within 30 days for any reason (unless otherwise noted on the product page).
- If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- Returned items must be in original condition, including tags, booklets, and labels.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
- Refund will be issued to original payment method.
- 15% restocking fee will apply to some returns.
- You will be responsible for return shipping costs of non-defective merchandise if you use one of our pre-printed return shipping labels.
If you did not receive the product within the guaranteed time (60 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com to get return shipping address.
Please do not send your purchase back to us unless we authorise you to do so.