All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
- We accept returns within 30 days for any reason (unless otherwise noted on the product page).
- If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- Returned items must be in original condition, including tags, booklets, and labels.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
- Refund will be issued to original payment method.
- 15% restocking fee will apply to some returns.
- You will be responsible for return shipping costs of non-defective merchandise if you use one of our pre-printed return shipping labels.
If you did not receive the product within the guaranteed time (60 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
We cannot exchange the item for any reason you would like to exchange your product, perhaps for a different size in clothing. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org to get return shipping address.
Please do not send your purchase back to us unless we authorise you to do so.